The closed captioning complaint rules have changed and are effective immediately. Consumers may now file their written captioning complaints directly with the FCC.
In addition, video programming distributors are required to submit their contact information for the handling of immediate closed captioning concerns and written complaints to the FCC by March 22, 2010, for posting on the FCC’s website. Once the database of information is ready, the Commission will issue a Public Notice informing consumers about the availability of the information and instructing them on how to search and find their distributor’s contact information.
To read the revised closed captioning Fact Sheets, please see:
http://www.fcc.gov/cgb/consumerfacts/closedcaption.html
http://www.fcc.gov/cgb/consumerfacts/dtvcaptions.html
- Thanks to NVRC, Fairfax
