Sep 122010

Fact sheet from U.S. Department of Justice

1. How can I file an ADA complaint with the Department of Justice?

If you feel that you or another person has been discriminated against by an entity covered by the ADA, you may file a complaint with the Disability Rights Section. A complaint may be sent by e-mail. Since letters and packages sent to the Disability Rights Section by U.S. Mail or other delivery service are delayed for security screening, using e-mail is the quickest way of filing a complaint. E-mail complaints also receive an immediate reply confirming that they have been received. Please remember that there can be no guarantee of privacy when you send an e-mail.

2. What information should my ADA complaint include?

The most important part of filing a complaint is ensuring that you provide the Department with the following information:

  • Your full name, address, the telephone numbers where we can reach you during the day and evening, and the name of the party discriminated against (if known);
  • The name and address of the business, organization, institution, or person that you believe has discriminated;
  • A brief description of the acts of discrimination, the dates they occurred, and the names of individuals involved;
  • Other information that you believe necessary to support your complaint, including copies of relevant documents (not originals); and
  • Provide us the information we need to ensure that we communicate with you effectively. Please let us know if you need to receive written communications in a specific format, such as large print, Braille, e-mail, or audio recording, or if you need to receive oral communications by video phone or TTY.

To ensure that all necessary information is provided, you may use this ADA complaint form (, which can be used for any ADA complaint.

3. How do I file an ADA complaint by e-mail?

Include all of the information listed above, either in the body of the email or in an attachment to your e-mail. Please attach any relevant documents to your e-mail. Send your complaint to the following e-mail address: You will receive an automatic reply e-mail confirming that your complaint has been received. Please keep a copy of your complaint and the reply e-mail for your records. If you do not receive a reply email, you may have sent your complaint to the wrong e-mail address.

4. How do I file an ADA complaint by regular mail or some other delivery service?

The Disability Rights Section accepts complaints sent by regular mail through the U.S. Postal Service or by any other parcel delivery service. Please be aware that the receipt of complaints sent by regular mail or some other delivery service may be delayed by 4 – 6 weeks because of necessary security screening precautions. To file a complaint using regular mail or some other delivery service, send your completed complaint form ( or a signed letter containing the information and documents described above to the following address:

U.S. Department of Justice
Civil Rights Division
Disability Rights Section – NYAV
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530

Please keep a copy of your complaint. Send copies (not originals) of relevant documents. The security screening process can damage documents sent to us, so please keep original documents for your own records.

5. What if I cannot prepare my own ADA complaint because of my disability?

If you are unable to prepare a complaint yourself because of a disability, you may have your complaint taken orally over the telephone. To schedule an appointment for an oral complaint, call the ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY) to make an appointment. Individuals who communicate using American Sign Language (ASL) may schedule an appointment to make a compliant using a direct video connection to a member of our staff.

For the full fact sheet, including answers to 7 more questions:

– Thanks to NVRC, Fairfax