February 14, 2011 | Diana Manos, Senior Editor
MONTEREY, CA – A new report has found that hospitals are falling short of the Joint Commission’s language access requirements for patients with limited English.
“The New Joint Commission Standards for Patient-Centered Care,” co-authored by two former language-expert hospital administrators in conjunction with Language Line Services, comes as the new communication regulations from the Joint Commission enter a year-long pilot phase.
Hospitals that don’t comply with the new regulations will face damage to their reputations and untold expenses, the report says.
“Poor communication leads to poor care,” said Oscar Arocha, a 25-year industry veteran and former director of the largest interpreter services department in the nation at Boston Medical Center. “The problem is that few hospitals have taken the necessary steps to comply.”
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