Source : Hotel Lawyers 1/28/11 | Authors of www.HotelLawBlog.com
What do movie theaters and hotels have in common?
For one thing, both movie theaters and hotels are considered ‘public accommodations’ under the Americans with Disabilities Act (ADA) and both are required to provide disabled patrons equal access to facilities, including accessibility to movies, slideshows, and other audio and video presentations. In some instances, new technology can make it easier to achieve equal access… but it still can be a challenge.
A recent class action filed against Cinemark USA Inc. for discrimination against hearing impaired individuals due to lack of closed-captioning in theaters could have broad implications for hotels, particularly conference centers and hotels which cater to meetings and group business, in addition to hotels which cater to state organizations and governmental groups.
I was talking about this case the other day with my partner, ADA defense lawyer Marty Orlick. Marty is an expert in ADA defense and counseling, having defended owners and operators of properties in more than 400 cases. After a little collaboration, Marty put together a summary of the Cinemark case and its implications for the hotel industry. There is more to it than meets the eye.
What responsibilities do hotels have to deaf and hard of hearing guests? And what are the exceptions? How do hotels best protect themselves? How do hotels maximize business opportunities by providing auxiliary aides and services?
Ask the ADA Defense Lawyer: Does the ADA now require all hotels to provide personal hearing or closed caption devices for deaf and hard of hearing guests? What’s next?
See the full response by Martin H. Orlick ,one of the top ADA defense lawyers in the country at: http://www.4hoteliers.com/4hots_nshw.php?mwi=8212
– Thanks to NVRC, Fairfax