An article by Dr. Kate Seelman
IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience for hearing people. This system of reminders about health appointments or about health care information does not work when recipients of the calls are persons who are Deaf, Deafblind or Hard of hearing.
Learn more about it and gather ideas for you in this brief video on the HealthBridges website!
This article is now published. The link address is:
The HealthBridges Website Team
– Thanks to CR, BB, and friends