Apr 152014


Timely Topic Shared by Industry Association in Preparation for Upcoming Milestone

WASHINGTON, D.C. – CTIA, the nation’s association for wireless device manufacturers and service providers, has released an open captioned YouTube video explaining the industry’s case for supporting Text-to-911.  As part of 9-1-1 Education Month, this video points out that an important milestone is coming up for Text-to-911, and everyone should know how they can use it during an emergency.

Over the past decade, texting has become an integral part of how we communicate with friends and family, but it also plays a vital role in emergencies, especially for those with disabilities. Learn about the development and adoption of text-to-911 service, and what it means for consumers.  Here is the YouTube video:


The four major carriers, AT&T, Sprint, T-Mobile, and Verizon have voluntarily committed to support Text-to-911 to any 9-1-1 call center that is equipped to accept text messages by May 15, 2014 with full collaboration with the National Emergency Numbering Association (NENA) and the Association of Public-Safety Communications Officials (APCO).

Callers in areas where text-to-911 is not available will receive a bounce-back error message advising them to call 9-1-1 by voice or through the relay service.  The jurisdictions that are able to receive texts for 9-1-1 calls as of January 2014 are in this PDF chart at:


Where Text-to-911 is available, officials advise callers to inform the dispatcher of their location first, then explain the nature of the emergency.  In the next few years, more locations will come online and additional features will be implemented to improve access to our public safety emergency services.