US Treasury Inspector General wants to hear from you about your experiences with the IRS
Please share your experiences with communicating with the Internal Revenue Service customer service toll-free telephone numbers through relay services or TTY.
Have you contacted the Internal Revenue Service (IRS) lately using a TTY device to contact the TTY toll-free number (800-829-4059), or called the toll-free telephone for individual taxpayers (800-829-1040) using a relay service?
Please share with the Treasury Inspector General for Tax Administration what your experience was like and what mode of communication was used. We are interested in knowing:
- If you were able to get connected with the IRS?
- How was the interaction between you and the IRS assistor using TTY or computer or a video phone?
- Did the relay operator experience any difficulties in communicating with the IRS on your behalf?
- Did you experience a long wait time to reach an IRS assistor?
- Were you satisfied with the answer you received from the IRS? and
- What was your overall customer satisfaction level – satisfied, neutral or dissatisfied?
Please feel free to add any other aspect of your experience you’d like to share, as well as any suggestions on what would make communication easier with the IRS.
Send your feedback to Ms. Jean Bell at jean.bell@tigta.treas.gov by March 1, 2010.
- Thanks to TDI eNotes January 27, 2010
Survey – Deaf & Silent Events in Roanoke Area
Click here to take the survey:
http://www.surveymonkey.com/s/ZTNT3N7
Thanks!
Survey – Deaf & Silent Events in Roanoke Area
Click here to take the survey:
http://www.surveymonkey.com/s/ZTNT3N7
Thanks!
Survey – Deaf & Silent Events in Roanoke Area
Click here to take the survey:
http://www.surveymonkey.com/s/ZTNT3N7
Thanks!
Virginia Relay Request for Input from Late Deafened and Hard of Hearing Adults
The Virginia Relay Advisory Council is looking for feedback on how people with late onset hearing loss access the telephone. Can you please take a few moments to complete this brief questionnaire regarding what you are looking for in terms of assistance with using the telephone? Your comments will be kept confidential and shared anonymously at the next Virginia Relay Advisory Council meeting.
http://www.surveymonkey.com/s.aspx?sm=tijn9UjfTz5j1gqToC9WkA_3d_3d
Thank you!
~Eileen McCartin, Member – Va Relay Advisory Council
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