Apr 242010

There! I’ve managed to fit five words starting with C in a headline. Forgive me if I’m a little heady after the struggle to find the information on how to contact Cox Cable to inform them if you have a closed captioning complaint. To everyone who wrote to ask for these contacts, thanks for your patience!  My initial attempts to find information on the web failed, and my email to the area Cox VP for Public and Governmental Affairs went unanswered.

Today I ran out of patience and decided to have another go.

The FCC set new complaint process requirements that were to be met on March 22, 2010.  Specific information must now be provided on websites of all “video programming distributors” such as Cox.  From my experience with the other broadcast, cable, and satellite providers, the information is often there, but for many just try to find it!  Even Mr. Google couldn’t always do magic when the search box a company website struck out.

Readers may recall that on March 29, 2010 I sent out links to websites where you could find information for contacting local TV stations with a captioning complaint. But after my experience with Cox, forget the link. I’m giving you the information you would find at the end of the trip.

Cox Communications
Toll-free telephone: 888-278-6660
Email: closedcaption@cox.com
Fax: 404-847-6257
Snail mail:
M.R. Rehberg, Manager, Closed Captioning Cox Communications
1400 Lake Hearn Dr.
Atlanta, GA. 30319

If you want to know more about closed captioning requirements and what to include in your complaint, the Federal Communications Commission’s updated fact sheet can be found at http://www.fcc.gov/cgb/consumerfacts/closedcaption.htm

Note: The correct address is closedcaption@cox.com, NOT closedcaptioning@cox.com.  The typo was corrected on 4/26/10.

– Thanks to Cheryl Heppner, NVRC, Fairfax